Store Policies



Artwork Return Policy


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Lou. W. Art and are not fully satisfied, you have:
1. Seven (7) days to contact us about your intent to return the work
2. Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us; you must first contact us.***
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)

PLEASE NOTE: LIMITED EDITION ARTWORKS ARE NOT ELIGIBLE FOR RETURN UNLESS DEFECTIVE

How to Return Undamaged Work
Step 1 – Within seven (7) days of your merchandise delivery date, email lou@louwart.com to give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely.
Step 3 – Return the appropriately packaged artwork to:
Lou. W. Art
37 Leyburn Place
Chester Le Street
DH3 1PJ
UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please use an appropriate mail carrier with a fully tracked service as Lou. W. Art will not be liable losses or damages incurred during transit

Once the piece is safely returned to Lou. W. Art, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.

Additional shipping fees may apply for international returns.

What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your merchandise delivery date, please email lou@louwart.com to give us your order information.

Step 2 - Save original packaging!

Step 3 - Take photos of damaged artwork and packaging. Please email these photos to lou@louwart.com.

Step 4 – Lou. W. Art will contact you to discuss next steps.


PRIVACY STATEMENT

----

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at lou@louwart.com or mailing us at:
Lou. W. Art
37 Leyburn Place Chester Le Street GB DH3 1PJ

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at lou@louwart.com or by mail at
Lou. W. Art
[Re: Privacy Compliance Officer]
37 Leyburn Place Chester Le Street GB DH3 1PJ
----

Terms of Service

Lou. W. Art ("Lou. W. Art," "we" or "our") provides a service for purchasing original works of art and licensed prints (the "Service", collectively the "Services") through our website, accessible at louwart.com (the "Site"). Please read carefully the following terms and conditions ("Terms") and our Privacy Policy, which is incorporated by reference into these Terms. These Terms govern your access to and use of the Site and Services, and constitute a binding legal agreement between you and Lou. W. Art.
YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE SITE OR SERVICES OR BY PURCHASING A WORK ON OR THROUGH THE SITE OR SERVICES ON THE SITE, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SITE. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SITE OR SERVICES. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and, in such event, "you" and "your" will refer and apply to that company or other legal entity.

Modification
Lou. W. Art reserves the right, at its sole discretion, to modify, discontinue or terminate the Site or Services or to modify these Terms, at any time and without prior notice. If we modify these Terms, we will post the modification on the Site or provide you with notice of the modification. By continuing to access or use the Site or Services after we have posted a modification on the Site or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site and Services.

Account Registration
As a user of the site you have the option to create an account ("Account") by completing our registration process. During the registration process you will be required to provide certain information and you will establish a username and a password. Upon completion of our registration process you will become a "Member." You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. Lou. W. Art reserves the right to suspend or terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete. You are responsible for safeguarding your password. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your Account, whether or not you have authorized such activities or actions. You will immediately notify Lou. W. Art of any unauthorized use of your Account.

Privacy
See Lou. W. Art's Privacy Policy for information and notices concerning Lou. W. Art's collection and use of your personal information.
Prices for Works of Art will be as specified on the applicable listing. You acknowledge that prices do not include shipping and handling charges or applicable Taxes (defined below), if any, for which you are responsible and which will be separately identified on your receipt. Lou. W. Art and/or its third party service providers will collect your billing and shipping information and process your payment. The terms and conditions of Lou. W. Art's then-current Return Policy apply to any art that you purchase through the Site and Services.
Order Cancellations
Lou. W. Art reserves the right to cancel any order for an Original Work of Art or Printed Work placed via the Site and Services if Lou. W. Art determines, in its sole discretion, that the item is mispriced, out of stock, discontinued, or otherwise unavailable at the price listed via the Site and Services. If Lou. W. Art cancels an order placed via the Site and Services, Lou. W. Art will send you an email confirmation of such cancellation and you will not be charged for your order.

Taxes
All prices, fees and other amounts referred to in these Terms, including any prices and fees set forth on the Site, are stated in Pounds Stirling and do not include any sales, use, value added ("VAT"), goods and services ("GST") or similar taxes or withholding taxes or any customs, duties or tariffs that may be assessed by any governmental tax authority or that are otherwise payable under applicable law with respect to the purchase, sale and licensing transactions contemplated hereunder (collectively, "Taxes").
If you are a purchaser of Original Works and/or Printed Works, you acknowledge that Lou. W. Art is not responsible for taxes/fees incurred during the shipping process. Each party will be responsible for complying with any and all obligations imposed on it under applicable law with respect to the collection and payment of any Taxes. Each party will cooperate with the other party, and furnish the other party with any customary written documentation or forms required under applicable law to enable the other party to comply with such obligations or to exercise any rights available under applicable law to minimise or to qualify for an exemption from any such obligations.

Colour
You understand and agree that Lou. W. Art uses commercially reasonable efforts to display the colours of artwork accurately via the Site and Services. However, because individual computer monitors may display colours differently, Lou. W. Art is not responsible for the colour accuracy of any artwork displayed on the Site and Services, and disclaims all liability in this regard.

Feedback
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Site and Services ("Feedback"). You may submit Feedback by emailing us at lou@louwart.com. You acknowledge and agree that all Feedback will be the sole and exclusive property of Lou. W. Art and you hereby irrevocably assign to Lou. W. Art and agree to irrevocably assign to Lou. W. Art all of your right, title and interest in and to all Feedback, including without limitation all worldwide patent rights, copyright rights, trade secret rights, and other proprietary or intellectual property rights therein. At Lou. W. Art's request and expense, you will execute documents and take such further acts as Lou. W. Art may reasonably request to assist Lou. W. Art to acquire, perfect and maintain its intellectual property rights and other legal protections for the Feedback.

General Prohibitions
You agree not to do any of the following:
• Post, upload, publish, submit or transmit any text, graphics, images, software, music, audio, video, information or other material that: (i)infringes, misappropriates or violates a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v)promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; (vii) harms minors in any way; or (viii) promotes illegal or harmful activities or substances.
• Use, display, mirror or frame the Site, or any individual element within the Site, Lou. W. Art's name, any Lou. W. Art trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Lou. W. Art's express written consent;
• Access, tamper with, or use non-public areas of the Site, Lou. W. Art's computer systems, or the technical delivery systems of Lou. W. Art's providers;
• Attempt to probe, scan or test the vulnerability of any Lou. W. Art system or network or breach any security or authentication measures;
• Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Lou. W. Art or any of Lou. W. Art's providers or any other third party (including another user) to protect the Site, Services, Lou. W. Art Content;
• Attempt to access or search the Site, Services, Lou. W. Art Content or download Lou. W. Art Content from the Site or Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Lou. W. Art or other generally available third party web browsers;
• Send any unsolicited or unauthorised advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
• Use any meta tags or other hidden text or metadata utilising a Lou. W. Art trademark, logo URL or product name without Lou. W. Art's express written consent;
• Use the Site, Services, Lou. W. Art Content for any commercial purpose or the benefit of any third party in any manner not otherwise permitted by these Terms;
• Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Site, Services, Lou. W. Art Content to send altered, deceptive or false source-identifying information;
• Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site, Services, Lou. W. Art;
• Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Site;
• Collect or store any personally identifiable information from the Site or Services from other users of the Site or Services without their express permission;
• Impersonate or misrepresent your affiliation with any person or entity;
• Violate any applicable law or regulation; or
• Encourage or enable any other individual to do any of the foregoing.
Lou. W. Art will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. Lou. W. Art may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms. You acknowledge that Lou. W. Art has no obligation to monitor your access to or use of the Site, but has the right to do so for the purpose of operating the Site and Services, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. Lou. W. Art reserves the right, at any time and without prior notice, to remove or disable access to any, listings for artwork, Lou. W. Art Content or any other text, graphics, images, software, music, audio, video, information or other content or material that Lou. W. Art, at its sole discretion, considers to be objectionable, in violation of these Terms or otherwise harmful to the Site or Services.

Ownership
The Site, Services and Lou. W. Art Content are protected by copyright laws. Except as expressly provided in these Terms, Lou. W. Art exclusively own all right, title and interest in and to the Site, Services and Lou. W. Art Content and Printed Works, including all associated intellectual property rights. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Site, Services or Lou. W. Art Content.

Links
The Site may contain links to third-party websites or resources. You acknowledge and agree that Lou. W. Art is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Lou. W. Art of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

Termination and Account Cancellation
If you breach any of these Terms, Lou. W. Art will have the right to suspend or disable your Account or terminate these Terms, at its sole discretion and without prior notice to you. Lou. W. Art reserves the right to revoke your access to and use of the Site, Services, Lou. W. Art Content at any time, with or without cause. In the event Lou. W. Art terminates these Terms for your breach, you will remain liable for any amounts due hereunder. You may cancel your Account at any time by sending an email to lou@louwart.com

Indemnity
You agree to defend, indemnify, and hold Lou. W. Art, its officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Site, Services, Lou. W. Art Content or Member Content, or your violation of these Terms.

Limitation of Liability
You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the Site, Services, Lou. W. Art Content remains with you. Neither Lou. W. Art nor any other party involved in creating, producing, or delivering the Site, Services, Lou. W. Art Content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with these Terms or from the use of or inability to use the Site, Services, Lou. W. Art Content, or from any communications, interactions or meetings with other Members or users of the Site or Services or other persons with whom you communicate or interact as a result of your use of the Site or Services, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not Lou. W. Art has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose.

Proprietary Rights Notices
All trademarks, service marks, logos, trade names and any other proprietary designations of Lou. W. Art used herein are trademarks or registered trademarks of Lou. W. Art. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties.

Entire Agreement
These Terms constitute the entire and exclusive understanding and agreement between Lou. W. Art and you regarding the Site and Services and these Terms supersede and replace any and all prior oral or written understandings or agreements between Lou. W. Art and you regarding the Site and Services.

Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without Lou. W. Art's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Lou. W. Art may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

General
The failure of Lou. W. Art to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorised representative of Lou. W. Art. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

Contacting Lou. W. Art
If you have any questions about these Terms, please contact Lou. W. Art at lou@louwart.com.